Terms and Conditions

Welcome to Redan the Label.

By using our website, you are agreeing to these terms and conditions. Please take some time to read through this document carefully.

Acceptance of the Terms:

By using our website, you acknowledge that you have read, understood, and agreed to abide by these terms and conditions. If you do not agree with any of the terms, please do not use our website.

Subject to Change:

Redan the Label reserves the right to modify or update these terms and conditions without any notice. You are responsible for checking for any updates to these terms and conditions.

General Matters:

All the products on our website are intended for personal use only. We do not accept any responsibility for any damage or loss resulting from the use of our products.

Any commercial use of our website is strictly prohibited. We do everything in our power to ensure that all information on our website is accurate, but we cannot guarantee its accuracy or completeness.

Restriction of the Use on the Website:

You may view and use the content on our website for personal purposes only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or services obtained from our website.


Any orders you place with Redan the Label shall be considered an offer to purchase the products that you have selected. We reserve the right to refuse or cancel any order at any time, without reason. If we are unable to fulfil your order, we will notify you. 

Pricing and Payment:

We accept all major credit cards. All prices displayed on our website are in NZ dollars and include GST and are subject to change without notice. All product prices on our website do not include shipping and handling charges.

Payment must be made before we can process your order.


We make every effort to ensure that all product descriptions and images are accurate. However, we cannot guarantee that the product you receive will be exactly as shown on the website.

All products displayed on our website are subject to availability. We reserve the right to limit the quantity of any product sold, as well as to limit quantities of any order placed by the same customer.

Delivery and Shipping:

Orders will be shipped within 2-3 business days from the date of your order. Delivery times may vary depending on your location. Redan the Label is not responsible for any shipping delays or damages to the products during shipping.

To learn more, please see our Shipping and Delivery policy.

Returns, Refund and Exchanges:

We want you to be happy with your purchase. If for any reason you are unhappy with your order, please contact us within 14 days of receiving your order to request a return, exchange or refund. Returned products must be in their original packaging and in new, unused condition. We do not accept returns on clearance items.

Please see our Returns and Exchange Policy for information. 


We take customer complaints very seriously. If you have any concerns regarding our products or services, please contact us at hello@redan.co.nz

We will do our best to resolve any issues you may have.

User Accounts:

Creating an account on our website is optional, but it has its benefits. By creating an account, you can save your favourite products, create a wish list and keep track of your order history. Your personal information is safe with us; please see our Privacy Policy for more information.

You are responsible for maintaining the confidentiality of your account and password.


All content and material on our website, including product images, are owned by Redan the Label and are protected under copyright laws. You are not authorized to copy, distribute, or use any content or material from our website without our permission.